Overview
Senara is strongly committed to respecting the privacy of all persons using our websites and mobile applications (collectively the “Website”) and the protection of any 'personally identifiable information' (“PII”). PII is information that can be used on its own or with other information to identify, contact or locate a single person, or to identify an individual in context and may include information such as your name, address, telephone number, e-mail address etc. as well as demographic, transactional and/or profile data.
PII may be collected when ordering, registering and/or submitting a query through our Website but it may also be collected when you fill out a form, subscribe to a newsletter or in circumstances in which you may choose to share it with us, for example, in our premises or via telephone, email or otherwise (the “Other Channels”).
Such PII will be collected and/or used in accordance with the terms and conditions of this Privacy Policy, it shall be treated as fully confidential and held on a secure server. Please read this Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII.
Express Consent to Collection and Use of PII
By choosing to access our Website and/or communicating with us through Other Channels, you hereby agree to this Privacy Policy and are providing your express consent and agreement to the collection, transfer, processing, use and storage in accordance with this Privacy Policy of any PII which may be obtained as result.
As such, by accessing the Website and/or communicating with us through Other Channels, you grant Senara a non-exclusive, worldwide, royalty free, perpetual license to use your PII for the purposes set forth herein only.
If you do not agree with any of the terms and conditions set out in this Privacy Policy, or have any questions, please contact us directly at info@pandregroup.com and we shall address your concerns.
We will retain your PII for as long as legally required and to support business purposes for which it was obtained. After such time we shall dispose of it promptly and securely.
How do we use your information?
We collect the PII to give us a better understanding of the persons using the Website, to enable us to contact you when needed, to collect aggregated site-visitation statistics and to, generally, improve your experience at the Website. We also reserve the right to use any user comments submitted to us for promotional purposes and by submitting such comments to us you agree that we may do so.
As such, we may use the PII we collect from you in the following ways (but not limited to):
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your order/reservation/queries.
- To market and promote products, offers and services to our mailing list.
We do not sell, trade or otherwise transfer to outside parties your PII. We do, however, reserve the right to share selected PII information with the following third parties:
- Our group companies and affiliates;
- Third-party databases to which Senara and/or one of our group companies/affiliates subscribes, for example, third parties that provide support for our marketing and internal operations;
- As necessary to comply with regulations or law or to assist with law enforcement, or to protect our property, other rights or safety of Senara, the users of the Website, or the public;
- Agencies who assist us to collate statistics, for example, site traffic, sales, demographics and other commercial information.
Commercial Email
If you supply us with your PII, you may receive mail from us with information on our services, products, special offers or upcoming events, as well as newsletters or publications that may be of interest to you.
We do, however, agree to the following:
- Not to use false or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business or site headquarter
- Monitor third party email marketing services for compliance, if one is used
- Honour opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can simply opt-out by following the instructions at the bottom of each email and we will promptly remove you from all correspondence.
How do we protect your PII?
We continually strive to ensure that your PII is kept as confidential and secure in accordance with this Privacy Policy and, as such, your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
The Website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Website as safe as possible and to prevent, for example, accidental loss or unauthorised disclosure.
That being aid, although we strive to take commercially reasonably security precautions, users and visitors of the Website acknowledge and agree that Senara does not control the transfer of information or data (including the PII) via the Website or over or any other electronic facilities or media.
Do we use 'cookies'?
Yes. Cookies are small data files that a site or its service provider automatically deposits in your computer's hard drive through your Web browser (if you allow) in order to identify you when you return to the Website and/or as a means of tracking the validity of the visit as well as enhancing you browsing experience. For example, they help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
By using our Website, you agree to the placing of cookies on your device. Cookies can neither damage user files nor can they read information from users’ hard drives and only we will be able will be able to read the Cookie that the Website creates. No Cookies used by Senara are stored permanently on your device and all Cookies are automatically removed from your device either when you close your Web browser or the session times out.
However, you can choose to have your device warn you each time a Cookie is being sent, or you can choose to turn off all Cookies. You do this through your Web browser settings. To find out how to do this please consult your Web browsers help section. If you disable Cookies, some features will be also be disabled. It may affect the users experience that make your site experience more efficient and some of our services will not function properly.
Advertising on our Website
We reserve the right to use outside advertising agencies to display advertising on our Website. These third party vendors may use Cookies to serve ads on our Website, which may be collected by such third parties, and we do not have direct access to or control over such processes.
Third party links
At times, you may be able to access certain third-party websites through links on our Website. We are not, however, responsible for any other websites, their respective privacy policies or content nor how they treat PII. We strongly encourage you to check the policies of all the destination sites that you visit.
Changes to our Privacy Policy
We are constantly making changes and upgrades to our systems and services in order to better serve you and, as such, we anticipate updating this Privacy Policy from time-to-time. Therefore, we reserve the right to revise or alter the content of this Privacy Policy in any manner, at any time and without notice. Your subsequent or continued use of the Website and the Other Channels following a posting of changes to the Privacy Policy will constitute your acceptance of such changes; we, therefore, recommend you reviewing this Privacy Policy periodically.
No Warranty
You understand that Senara does not provide any warranty, guarantee or representation of any kind concerning our ability to control, collect, access, use, store or transfer any PII or concerning the existence or effectiveness of any security measures undertaken by us. You agree that Senara will not be liable for any claims, loss or damages of any kind whatsoever which may result from the access, disclosure, use or modification by any party not authorised by us or authorised by us, or the introduction of viruses, worms or other harmful elements into the system and their possible effects on your personal information.
Limitation of Liability
In no event will Senara, its affiliates, group companies, partners and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of PII obtained by us and resulting from your access to and use of the Website or collected by Other Channels.
Governing Law
This Privacy Policy is governed by the laws of the relevant country in which Senara operates (the “Applicable Territory”). The exclusive jurisdiction for any claim, action or dispute under this Privacy Policy will be in the appropriate courts of the Applicable Territory.
Contacting Us
If there are any questions regarding this Privacy Policy, you may contact us using the information below.
Pandre Group,
Floor 27,
Tower AA1,
Al Mazaya Business Avenue,
PO Box 102776,
Dubai,
U.A.E.
Email:info@pandregroup.com
Web:www.senararestaurants.com
Tel: +971 4 456 3122
